Helpbook Builder Help

Report a Problem

Detailed reports help us diagnose inaccurate Help Book information, unexpected export or editing results, and app problems. Include screenshots and, when useful, a short screen recording—after removing unrelated private information.

Be specificTell us what you expected.

Show the screenAt least one screenshot is required.

Replay the stepsA short recording can make a bug much easier to trace.

1 What needs attention?

Choose the closest match. The next questions will adapt to your report.

Data or content accuracyHelp Book content, metadata, localization, or project information Incorrect result or behaviorEditing, preview, translation, or export produced an unexpected result App bugHelpbook Builder froze, closed, failed to save, or displayed incorrectly

2 Pinpoint the inaccurate information

Help Book item, screen, or feature Where did it appear?

What information appears inaccurate? What did you expect? Correct information or supporting source

3 What happened? Detailed description Steps to reproduce

Platform App version macOS version Mac model or type How often? How many Macs? Approximate date and time

4 Evidence

Add screenshot(s) RequiredUp to 5 PNG, JPEG, HEIC, or HEIF files; 12 MB eachNo files chosen Add a video EncouragedOne MP4, MOV, M4V, or WebM file; 80 MB maximumNo file chosen

All selected files must stay under 90 MB combined. Please remove private information that is not needed to understand the problem.

5 Contact information

Email address Name optional

Ready to send?

Your report and evidence are retained privately for up to 30 days.

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Learn how reports are handled in the privacy policy.